Thank you for shopping with Logmey. We strive to ensure that every product meets your expectations. However, if you are not completely satisfied with your purchase, our refund and returns policy outlines the steps to follow for returns, exchanges, and refunds.
1. Eligibility for Returns
We accept returns within 30 days from the date of delivery. To be eligible for a return, the item must be:
- Unused and in the same condition that you received it.
- In its original packaging with all tags and labels intact.
- Accompanied by a valid proof of purchase (e.g., order confirmation or receipt).
2. Non-Returnable Items
Some products are not eligible for returns, including but not limited to:
- Items marked as non-returnable at the time of purchase.
- Customized or personalized products.
- Products that have been used or damaged by the customer.
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at support@logmey.com to request a return authorization.
- Provide your order number, a brief description of the issue, and photos (if applicable) of the product.
- Once your return request is approved, we will provide you with return instructions, including the return shipping address.
- Pack the item securely in its original packaging and send it back to us within 7 days after receiving return instructions.
4. Refund Process
Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method used at checkout. Please note:
- Refunds may take up to 10-15 business days to reflect in your account, depending on your bank or payment provider.
- Shipping fees are non-refundable unless the product was damaged or defective upon arrival.
- Restocking fees may apply in certain cases, depending on the condition of the returned item.
5. Exchanges
If you wish to exchange an item for a different size, color, or model, please contact our customer service team. Depending on product availability, we will assist you with an exchange or guide you through the return and re-purchase process.
6. Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately. We may request photos of the damaged item to assist with the return or exchange process. We will cover the return shipping costs for damaged or defective items and offer a replacement or refund based on your preference.
7. Contact Us
If you have any questions about our return or refund policy, or need assistance with a return, please reach out to our customer service team at support@logmey.com.
