• Thank you for shopping at Logmey! We want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, we’re here to help with our return and refund process.

    1. Returns

    We accept returns within 30 days of receiving your product. To be eligible for a return, the following conditions must be met:

    • The product must be unused, in new condition, and in its original packaging.
    • The product must not be damaged or altered.
    • You must have proof of purchase (order number, receipt, or email confirmation).

    Non-returnable items:

    • Products that have been used, installed, or are damaged.
    • Customized or made-to-order products, unless they are defective.

    2. Return Process

    To initiate a return:

    1. Contact Us: Please reach out to us at logmeyusa@outlook.com within 30 days of receiving your item. Provide your order number and the reason for your return.

    2. Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to a defect, damage during shipping, or our error. We recommend using a trackable shipping service for your return to ensure it is received safely.

    3. Inspection: Once we receive your returned item, we will inspect it. If it meets the return conditions, we will process your refund.

    3. Refunds

    • Processing: After your returned item is inspected and approved, a refund will be processed to your original payment method. The refund process may take 5-10 business days to appear in your account, depending on your payment provider.

    4. Damaged or Defective Items

    If you receive a damaged or defective item, please contact us immediately at logmeyusa@outlook.com within 7 days of receiving the product. We may ask for photos of the damage or defect to process your return or refund.

    If the product is defective or damaged through no fault of your own, you are eligible for a full refund, replacement, or a store credit depending on your preference.

    5. Exchanges

    We do not offer direct exchanges. If you wish to exchange a product for a different model or color, please follow the return process to return the original item, and place a new order for the item you want.

    6. Cancellations

    You can cancel your order at any time before it has been processed or shipped. If your order has already been shipped, you will need to return the product after receiving it.

    7. International Returns

    For international orders, please note:

    • You are responsible for the return shipping costs.
    • We are not responsible for any customs duties, taxes, or fees associated with international returns.
    • Please allow additional time for returns to be processed from outside the United States.

    8. Contact Us

    If you have any questions regarding our Refund and Returns Policy, please contact us at: